We at Fitness Plug Pvt Ltd are dedicated to providing you with the best consumer satisfaction whilst maintaining quality standards and prompt delivery to ensure you are geared up for your fitness journey.

Shipping

• Deliveries are done through our well experienced courier partner where we can ensure you would receive the products with the least hassle possible
• Colombo 1 – 15 and immediate suburbs (3-4 Working Days), Greater than Colombo (4-5 Working days)
• Processing times are not calculated into the delivery times.
• Delivery charges will be applicable based on the location of delivery.
• Please ensure that the delivery address is correct as we will not hold responsibility of the delivery of items to the incorrect addresses provided by the customer.
• Immediate deliveries can be accompanied via 3rd Party courier, 3rd Party courier charges will have be borne by the customer.
• All orders are accounted for are photographed before dispatch to ensure NO fraudulent claims are entertained.
• Any legitimate missing claims would be fulfilled as soon as possible.

Payments

• Secured online payments via PayHere
• Instalment based payment options via KOKO/MintPay
• Cash on Delivery applicable only for Colombo 1-15 and immediate suburbs only.

Order Processing

• Our standard processing time is 1-2 business days for all items that are in stock.
• In the unlikely event that your order is out of stock our customer service representative will contact you.

Returns/Refunds and Exchanges (Supplements)

• All returns, refunds and exchanges are accepted within 03 days of receiving the item.
• Returns and Refunds will be carefully assessed before further actions are taken.
• Items Returned should be with original factory condition seals/ tags or any other accessories attached.
• Incase of a return/refund promotional items must be returned in original condition.
• Change of mind is NOT accepted.
• You would be notified of the reception of the returned items by us via email.
• Items Purchased on Sale can only be refunded not exchanged.

Return Process: To Initiate a Return, Please Contact Our Customer Service Team At hello@fitnessplugstore.comwith Your Order Number and Reason for The Return. We Will Provide you with a reply stating the Instructions for Returning the Product. Please Note That You Are Responsible for The Cost of Return Shipping.

Returns and Exchanges (Merchandise)

Our merchandise is made with the highest quality materials and manufactured in state-of-the-art factories therefore we can ensure you would not be disappointed.

We highly recommend following our size chart carefully before choosing your size and making an order.

• All returns and exchanges are accepted within 03 days of receiving the item.
• Any merchandise sold will not be refunded.
• Merchandise when returned should be original condition, unworn and with all tags attached.
• Merchandise that is not in original condition, worn and with no tags will NOT be accepted.
• If your merchandise does not fit you, you may initiate an exchange within 03 days of purchase.
• Items Purchased on Sale can only be refunded not exchanged.

Return Process: To Initiate a Return, Please Contact Our Customer Service Team at help@fitnessplug.com with Your Order Number and Reason for The Return. We Will Provide you with a reply stating the Instructions for Returning the Product. Please Note That You Are Responsible for The Cost of Return Shipping.

Our customers are our greatest strength, and we want to ensure the best shopping experience. If you have any queries on our Shipping/Return Policy, please do not hesitate to contact us.